Customer Service

Shipping & Delivery



All deliveries within Malaysia will be shipped via Pos Laju with an estimated delivery time of 2 to 3 working days. Packaging and postage depending on area and will be calculated for you at the check out. All international deliveries will be shipped via Registered Mail. All international charges should be requested via email at: [email protected]

 

 

Privacy & Security

 

 

The following outlines our practices concerning the collection and use of your information collected on this website. By visiting our website at http://www.sneakapeekonline.net you agree to be bound by the terms and conditions of this privacy policy and these legal terms and conditions. If you do not agree please do not use or access our website.

 

 

You may be required to provide personal information to us when ordering a product or registering for the Sneak a peek customer account. You will know when this information is being collected because you will be asked to complete and submit a form. We need this information to deliver products to customers, provide customer support and/or to administer customer accounts.

 

 

Like many commercial websites, we also automatically collect other information by way of electronic means, using cookies which are small files placed on your hard drive that assist us in providing our services. This information includes the address (or "URL") of the website that you came from before visiting our site, which pages you visit on our site, which browser software you use to view our site, your IP address and any search terms you have entered on our site or in order to access to our site. This data is not used individually, but is aggregated and only used to tailor our website to better meet your interests and preferences. Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept cookies, by adjusting the preferences in your browser. If you turn cookies off, there may be some features of our site that will not be available to you. However, you should still be able to browse our website and make online purchases.

 

 

We do not share any personal information of our customers with any third parties, except to internal service providers that we use to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you. These internal service providers' are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced related operation, unless you have explicitly agreed or given your prior permission to them for additional uses.

 

 

We are concerned about the safety and security of our customers. We have taken steps to ensure that transaction process is safe and our customers’ information is secure.

 

 

When using a public computer, always log out when you complete an online session. Keep your passwords private and never share your passwords to anyone.

 

 

Sneak a peek will never e-mail or call a customer to disclose or verify their password, credit card or banking account number. These information should be submitted when completing an order on our website or when making changes to your My Account. Please contact us if you have received an email from an unknown entity to provide or confirm your password/personal/banking information.

 

 

 

Returns & Replacements

 

Please read our Return Policy here and Refund and Exchanges Policy here. 

 



Ordering



The most relaxing way to shop with us is to browse through the categories at the left hand side of the web-page and then refine what you are looking for by clicking on each section, spilt into product types. Alternatively, if you know exactly what you want, just type in the product or brand into our search facility [top right of the Website] and we will find you everything related to your specific search. Once you have found what you want, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details.

 

Payment, Pricing & Promotions

With our secure payment merchant, iPay88, we accept all payment methods below:

 

 

 

Just choose your method of choice and follow the instructions shown on screen. 

 

All prices on Sneak a peek is subject to change and all sale merchandise and purchases made with discount codes is non-exhangeable and non-returnable.

 

 

 

Viewing Orders



To view your order, click My Account on the top of the page and click My Order on the navigation bar on the left.

 

Updating Account Information

 

 

To update your account information, click My Account on the top of the page and click Account information to update.

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